Exchanges & Returns

Cancellation Policy:

We understand that sometimes plans change, and we are more than happy to accommodate your needs. We accept cancellations for orders as long as the product has not yet been shipped or produced. Should you decide to cancel your order, please rest assured that you are eligible for a full refund. However, once the product has been dispatched, we regret to inform you that we are unable to process cancellations.

Return Policy for Online Purchases:

At QOU, your satisfaction is our top priority. We stand behind the quality of our products and will gladly accept returns on online purchases within 30 days from the delivery date. Our goal is to make your shopping experience as seamless and satisfying as possible.

Refund Details:

We want to make the return process as straightforward as possible. There are no additional service charges for returns. However, please note that original shipping fees, duties paid, and any other associated costs are non-refundable. Customers are responsible for the return postage costs, unless the return is due to a quality issue with the product.

Return Conditions:

We ask that returned products are in new or undamaged condition, free from stains, odors, or deformities. To maintain hygiene standards, items should be tried on over underwear. All returned products are subject to inspection, and we reserve the right to reject returns that do not meet our policy standards.

Return Process:

For instructions on how to proceed with your return, please refer to the email you received after submitting your return request. We are here to guide you through every step to ensure a smooth return process.

Exclusions:

We would like to inform you that certain items, such as final sale items, free gifts, bras, and underwear, are not eligible for our return policy. Additionally, we typically process one return or exchange per order. We encourage you to carefully review all items you wish to return before initiating the return process.

How do I request an exchange or a return?

If you have any return inquiries or need the return address, please do not hesitate to contact our Customer Service at service@queenofunderwear.com. Our dedicated team is ready to assist you with any questions or concerns you may have.

Late or Missing Refunds:

If you have been expecting your refund but have not yet received it, we recommend first checking your bank account. Subsequently, reach out to your credit card company, as it may take some time for the refund to be officially posted. Should you have completed these steps and still find that your refund has not been processed, we kindly ask that you get in touch with us at service@queenofunderwear.com. We are here to help and will work diligently to resolve the matter promptly.